3.7 lakh complaints against banks in five years, revelas RTI response

DNA: New Delhi: Monday, 16 March 2015.

Over 3.70 lakh complaints have been received by the banking ombudsman during last five years with highest number of complaints, reveals a Right to Information Act (RTI) response.

How many people have complained?

The data received under RTI shows that 3,70,543 complaints were received by 15 banking ombudsman during 2009-10 to 2013-14. During 2013-14, 76,573 complaints were received against public sector Banks, private banks and foreign banks operational in the country

Which bank received the most complaints?

The State Bank of India topped the list with maximum number of complaints, 21,206, against it, the RTI response revealed

Which bank got the least number of complaints?

Punjab and Sind bank recorded least number of complaints during the year in the Public Sector Banks category.

What about foreign banks?

Among the foreign banks operational in the country Standard Chartered recorded highest number of 3357 complaints during the year while the least number of complaints were against BNP Paribas, State Bank of Mauritius and JP Morgan Chase Bank National Association with one complaint each, the response said.

Which among private sector banks received the most complaints?

In the private bank category, ICICI Bank recorded highest number of complaints during 2013-14 with 5,325 complaints against it while the least number of complaints were against Nainital Bank with just 15 complaints during the year, it said.