Moneycontrol: New Delhi: Friday, 10th July 2026.
During the hearing, the appellant argued that consumers are "overburdened with the fuel prices" and contended that, "in today's digital era," such information ought to be maintained centrally by the company's head office.
The Central Information Commission (CIC) has upheld Indian Oil Corporation Ltd's (IOCL) decision to withhold decade-long records related to fuel quality inspections, fraud detection and consumer complaints sought under the Right to Information (RTI) Act, accepting the public sector oil company's argument that compiling the information would place a disproportionate burden on its resources.
The order was passed by Information Commissioner Khushwant Singh Sethi while disposing of an appeal filed by Robin Zaccheus, who had challenged IOCL's refusal to provide extensive records covering the period from January 1, 2014, to December 31, 2023.
According to the order, Zaccheus had sought year-wise details on inspections conducted to identify poor fuel quality, short delivery of fuel at retail outlets, cases involving chip-based manipulation of fuel dispensing machines, action taken against outlets found violating norms, vigilance reports, and consumer complaints.
During the hearing, the appellant argued that consumers are "overburdened with the fuel prices" and contended that, "in today's digital era," such information ought to be maintained centrally by the company's head office.
In response, IOCL told the Commission that the requested information was "not readily available" in the format sought by the applicant. The company said the records were not maintained in a consolidated manner and explained that collecting them would require a massive exercise across its nationwide network.
The Maharatna oil company informed the Commission that it operates through around 42,000 retail outlets and, under its standard operating procedure, carries out a minimum of two inspections every year at each outlet. This translates into nearly eight lakh inspections annually, making it "not possible to collate the sought information," it submitted.
IOCL further stated that "compiling the sought information for a period of 10 years i.e., from 01.01.2014 to 31.12.2023 would disproportionately divert the resources of their public authority, and hence the sought information was denied U/s 7(9) of the RTI Act, 2005."
The company also informed the Commission that "all active retail outlets are being automated to capture the data for better monitoring of RO operations." It added that dispensing units are being procured with upgraded specifications validated by the Centre for Development of Advanced Computing (C-DAC). IOCL also said regular training is provided to retail outlet personnel and customer awareness programmes are conducted on an ongoing basis.
In his order, Information Commissioner Khushwant Singh Sethi noted that IOCL had already supplied the applicant with the applicable rules, marketing discipline guidelines, relevant website links and other information that was available, while denying the remaining records under Section 7(9) of the RTI Act.
"The Commission finds that the respondent gave an appropriate reply to the appellant… Therefore, no further intervention of the Commission is required," the order said, dismissing the appeal.
(With inputs from PTI)
During the hearing, the appellant argued that consumers are "overburdened with the fuel prices" and contended that, "in today's digital era," such information ought to be maintained centrally by the company's head office.
The Central Information Commission (CIC) has upheld Indian Oil Corporation Ltd's (IOCL) decision to withhold decade-long records related to fuel quality inspections, fraud detection and consumer complaints sought under the Right to Information (RTI) Act, accepting the public sector oil company's argument that compiling the information would place a disproportionate burden on its resources.
The order was passed by Information Commissioner Khushwant Singh Sethi while disposing of an appeal filed by Robin Zaccheus, who had challenged IOCL's refusal to provide extensive records covering the period from January 1, 2014, to December 31, 2023.
According to the order, Zaccheus had sought year-wise details on inspections conducted to identify poor fuel quality, short delivery of fuel at retail outlets, cases involving chip-based manipulation of fuel dispensing machines, action taken against outlets found violating norms, vigilance reports, and consumer complaints.
During the hearing, the appellant argued that consumers are "overburdened with the fuel prices" and contended that, "in today's digital era," such information ought to be maintained centrally by the company's head office.
In response, IOCL told the Commission that the requested information was "not readily available" in the format sought by the applicant. The company said the records were not maintained in a consolidated manner and explained that collecting them would require a massive exercise across its nationwide network.
The Maharatna oil company informed the Commission that it operates through around 42,000 retail outlets and, under its standard operating procedure, carries out a minimum of two inspections every year at each outlet. This translates into nearly eight lakh inspections annually, making it "not possible to collate the sought information," it submitted.
IOCL further stated that "compiling the sought information for a period of 10 years i.e., from 01.01.2014 to 31.12.2023 would disproportionately divert the resources of their public authority, and hence the sought information was denied U/s 7(9) of the RTI Act, 2005."
The company also informed the Commission that "all active retail outlets are being automated to capture the data for better monitoring of RO operations." It added that dispensing units are being procured with upgraded specifications validated by the Centre for Development of Advanced Computing (C-DAC). IOCL also said regular training is provided to retail outlet personnel and customer awareness programmes are conducted on an ongoing basis.
In his order, Information Commissioner Khushwant Singh Sethi noted that IOCL had already supplied the applicant with the applicable rules, marketing discipline guidelines, relevant website links and other information that was available, while denying the remaining records under Section 7(9) of the RTI Act.
"The Commission finds that the respondent gave an appropriate reply to the appellant… Therefore, no further intervention of the Commission is required," the order said, dismissing the appeal.
(With inputs from PTI)
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