The Sunday Guardian: National: Sunday,
July 19, 2026.
The
RTI applications were addressed individually to NHAI offices across the
country, and every application contained the same three questions. The
replies, however, varied substantially.
Responses received under the Right to Information (RTI) Act on applications filed by The Sunday Guardian from Project Implementation Units (PIUs) of the National Highways Authority of India (NHAI) reveal wide variation in the action taken against contractors for poor road quality, substandard construction and failure to meet prescribed technical specifications during the last five financial years.
The findings are based on identical RTI applications filed on 11 February 2026 with NHAI offices across the country under Section 6(1) of the RTI Act, 2005. The applications sought three categories of information: details of action taken against contractors for poor road quality in the last five years; substandard construction or failure to meet prescribed technical specifications; year-wise details of penalties, liquidated damages, fines or other financial recoveries imposed on such contractors; and year-wise details of the total amount recovered from contractors on account of poor road quality.
The replies, covering a substantial cross-section of the RTI applications filed with NHAI’s Project Implementation Units, show that while several offices furnished detailed contractorwise records of penalties and recoveries imposed on highway projects, many others stated that no such action had been taken within their jurisdiction during the period covered by the RTI.
A total of 53 unique NHAI offices were covered in this nationwide audit, revealing that only 15 offices actively levied financial penalties over the half-decade bracket, totalling an absolute nationwide cumulative penalty pool of Rs 3,096,912,197 (approximately Rs 309.69 crore).
The responses also show that identical RTI applications were dealt with differently by different PIUs. While some offices enclosed detailed annexures containing project-wise penalties, contractor names, financial recoveries and arbitration status, others replied that there were no such cases. Some offices asked the applicant to inspect records, some stated that the information was not available in the requested format, some sought payment of the prescribed RTI application fee, while others transferred the applications to different public authorities.
The remaining states across India’s 28 states and 8 Union Territories either have their local replies tied up in internal processing delays or their regional headquarters structurally deflected the queries through administrative routing.
The RTI applications were addressed individually to NHAI offices across the country, and every application contained the same three questions. The replies, however, varied substantially depending on the Project Implementation Unit concerned.
CONTRACTOR PENALTIES RUNNING INTO CRORES DISCLOSED BY SEVERAL PIUS
Among the replies received, some Project Implementation Units furnished detailed records of financial action taken against contractors, identifying highway projects, concessionaires, contractors, financial years, penalty amounts, recoveries and, in some cases, the status of arbitration proceedings.
The largest disclosure came from PIU Bhopal (Madhya Pradesh). The office disclosed that a penalty of Rs 119 crore was imposed in 2025 on M/s Centrodorstroy (India) Pvt. Ltd., and NKC Projects Pvt. Ltd. (JV) in connection with the balance work of four-laning of the Bhopal-Biaora section of NH-12 (Package-II). According to the reply, the matter is presently under arbitration or conciliation.
The office also disclosed that in 2024, a penalty of Rs 1.196 crore was imposed on M/s NKC-CDS (JV) for the balance work of four-laning of the Obedullaganj-Itarsi section of NH-69 (Package-I), adding that the amount had been recovered.
In an equally massive enforcement drive missing from initial institutional compilations, PIU Surat (Gujarat) emerged as a premier fiscal enforcement node. The Surat office systematically levied Rs 314,474,000 (approximately Rs 31.44 crore) in financial penalties for non-compliance with maintenance obligations. This included encashing a massive Rs 13.87 crore penalty from the bank guarantee of M/s Shankar Ramchandra Earthmovers Pvt. Ltd., for defaults spanning 2024-25. The unit further hit M/s Skylark Infra Engineering Pvt. Ltd., with compounding penalties of Rs 6.4 crore and Rs 80 lakh, initiated a risk-and-cost notice of Rs 4.31 crore against M/s Wagad Infra Projects Pvt. Ltd., and penalized M/s Shiwalay Infra Project Pvt. Ltd., a cumulative Rs 5.76 crore and Rs 35.74 lakh across successive evaluation terms.
PIU Muzaffarpur (Bihar) furnished details containing project-wise penalties relating to maintenance obligations. Moving past initial transitional reporting, the office disclosed heavy penalties of Rs 80.52 crore and Rs 3.85 crore relating to the Muzaffarpur-Darbhanga-Purnia section of NH-57 (Imposed on M/s SMS AABS India Tollways Pvt. Ltd., for breach of maintenance obligations), besides Rs 19.593 crore relating to the Muzaffarpur-Sonbarsa section of NH-77 (imposed on M/s North Bihar Highway Ltd.). The reply attributed these massive penalties to explicit breaches of maintenance obligations and unresolved work.
PIU Rudrapur (Uttarakhand) furnished one of the most detailed replies among the RTI responses received. The office disclosed penalties and recoveries across several highway projects. For the Sitarganj-Tanakpur section of NH-125 (Khatima Bypass Package-II), penalties amounting to Rs 7.61 crore were disclosed, with recoveries of Rs 1.23 crore. For the Rampur-Kathgodam section of NH-87 (Package-I), the office disclosed that Rs 8.60 crore had been imposed and fully recovered during FY 2024-25. For the Rudrapur-Kathgodam section of NH-87 during the operation and maintenance stage, penalties totalling Rs 27.27 crore were disclosed, with recoveries recorded across FY 2024-25 and FY 2025-26. The office also disclosed penalties of Rs 6.97 crore on the Rudrapur-Kathgodam Package-II project under Hybrid Annuity Mode, with recoveries of Rs 5.70 crore, besides a penalty of Rs 0.31 crore on the Kashipur-Sitarganj section of NH-74, which was reported to have been fully recovered. The mathematical summation of these Rudrapur infrastructure penalties stands at Rs 50.76 crore.
PIU Moradabad (Uttar Pradesh), enclosed contractor-wise details relating to two highway projects. For the Hapur Bypass-Moradabad section, the office disclosed penalties or damages amounting to Rs 0.14 crore, Rs 0.85 crore, Rs 0.54 crore and Rs 0.76 crore. For the Moradabad-Bareilly section of NH-24 under the DBFOT Phase-III project, the office disclosed penalties of Rs 4.66 crore and Rs 0.46 crore.
PIU Vijayawada (Andhra Pradesh) enclosed an active project matrix identifying highway projects where financial penalties and recoveries had been imposed on contractors, clarifying earlier regional ambiguities. The attached records from the Project Implementation Unit Amaravati file disclosed penalties and recoveries against projects executed by Varaha Infra Ltd.-Jinjaxi JV, Lakshmi Infrastructure & Developers India Pvt. Ltd., Shiva Build Tech Pvt. Ltd., Abhipsa Constructions and Dilip Buildcon Ltd., including a recovery of Rs 3.52 crore relating to the Vijayawada-Machilipatnam EPC project.
PIU Purnea (Bihar) informed the applicant that Non-Conformance Reports (NCR) had been issued against contractors for poor road quality, substandard construction, or failure to meet technical specifications. The unit disclosed that rectification had been carried out by contractors and penalties totaling Rs 2,35,30,391 had been recorded in respect of four highway projects. The reply disclosed project-wise maintenance deficiency penalties for the Narenpur-Purnea section (Rs 91,667 in FY 2025-26), Forbesganj-Jogbani section (Rs 868,664 in FY 2023-24, Rs 2,542,998 in FY 2024-25, and Rs 4,655,600 in FY 2025-26), Bahadurganj-Araria section (Rs 666,919 in FY 2025-26), and Purnea-Dalkhola section (Rs 8,449,125 in FY 2023-24, Rs 2,456,688 in FY 2024-25, and Rs 3,798,730 in FY 2025-26) under liquidated damages for deficiency in maintenance services.
PIU Gajwel (Telangana) enclosed Annexure-A relating to the four-laning of NH-161 from Mangalore to Hyderabad. The office disclosed that liquidated damages of Rs18,04,203 had been imposed under Clause 17.8 of the Concession Agreement after deficiencies including rutting, depression, non-functional Advanced Traffic Management System (ATMS) components and delays in rectification were recorded. According to the reply, rectification work was subsequently completed, while the concessionaire challenged the damages before the Delhi High Court and the matter is under arbitration.
PIU Kannur (Kerala) disclosed that NHAI imposed a penalty of Rs 30 lakh on M/s MEIL Chengala Roadways Pvt. Ltd., after a collapse at Chainage 72+927 caused by failure of staging material during construction.
PIU Cochin-II (Kerala) disclosed that a penalty of Rs 15.35 lakh had been imposed following the collapse of four girders on the Thuravoor-Paravoor stretch of the Alappuzha viaduct project.
PIU Malda (West Bengal) similarly reported direct financial recoveries arising from structural and road surface deterioration. Following a definitive quality audit by an independent engineer that flagged severe cracking, rutting, potholes, and disintegrating pavement edges between km 191.700 and km 212.500 of the Berhampore Bypass stretch, the office penalized the concessionaire Rs 34.68 lakh for non-maintenance.
PIU Bathinda (Punjab) documented active financial enforcement over consecutive financial terms, recovering Rs 11.97 lakh in damages during FY 2023-24, Rs 5 lakh in FY 2024-25, and consecutive recoveries of Rs 4.21 lakh and Rs 5 lakh during the FY 2025-26 cycle on northern stretches.
PIU Shillong (Meghalaya) disclosed that a contractor had been penalised Rs 20,000 after defects were noticed in an overlay work and rectification was carried out.
PIU Madurai (Tamil Nadu) also confirmed an active penalty of Rs 300,000 levied against its contractor following a major engineering failure on the Chettikulam section of the Madurai-Natham road, noting that three massive engineering girders collapsed due to a catastrophic hydraulic jack failure.
The replies from these Project Implementation Units identified specific highway projects, contractors or concessionaires, financial years, penalty amounts and, in several cases, the status of recoveries or arbitration proceedings.
MAJORITY OF PIUS REPORTED NO FINANCIAL ACTION AGAINST CONTRACTORS
While a number of Project Implementation Units furnished detailed records of penalties and recoveries, the majority of substantive replies received by the applicant stated that no financial action had been taken against contractors for poor road quality, substandard construction or failure to meet prescribed technical specifications during the period covered by the RTI.
The wording varied across offices, with some replies stating that the information may be treated as “Nil”, others reporting that no such cases or incidents had occurred under their jurisdiction, and a few stating that no deficiencies had been found in newly constructed roads. The responses, however, conveyed substantially the same position.
In Andhra Pradesh, most PIUs informed the applicant that there were no reportable instances of contractor action. PIUs at Anantapur, Chittoor, Nellore, Ongole, Tirupati, Visakhapatnam and Vizianagaram furnished Nil replies. A separate disclosure from PIU Rajahmundry similarly confirmed a zero-incident return for both quality breaches and penalties within its local operational jurisdiction. The Vijayawada area project data was the notable exception, tracking contractor penalties across multiple projects via the regional files.
In Bihar, several PIUs stated that no financial action had been taken against contractors. Begusarai informed the applicant that no deficiencies had been found in newly constructed roads and therefore no penalties or recoveries were reported. Bhagalpur replied that the information sought was Nil. Patna, Madhubani and several other PIUs also reported Nil responses.
In Uttar Pradesh, the majority of PIUs reported that no such action had been taken. Varanasi stated that no case of poor road quality or substandard construction had been recorded under its jurisdiction. Gorakhpur informed the applicant that the information relating to all three queries was Nil. Azamgarh replied Nil for action taken and penalties, while describing the total recoveries as “Not Applicable”. Ayodhya stated that the information for all three queries was Nil. Bahraich informed the applicant that the information with respect to PIU Bahraich may be treated as Nil. Raebareli also reported Nil and marked the total recoveries as “Not Applicable”. Palampur similarly replied that the requested information may be treated as Nil. Moradabad, however, furnished contractor-wise penalty details across two highway projects.
In Madhya Pradesh, Ratlam informed the applicant that no deficiencies had been found in newly constructed roads within the last three years and therefore no penalties or recoveries had been reported. Ujjain replied that the total amount of penalties, liquidated damages, fines or recoveries imposed or collected during the period covered by the RTI was Nil. Indore informed the applicant that no records matching the request existed under its jurisdiction. Gwalior reported that no such cases had been recorded, while the same communication stated that the information may be treated as Nil with respect to Jabalpur. In contrast, Bhopal disclosed contractor penalties exceeding Rs 120 crore, while Harda did not furnish the requested information in the format sought.
In Telangana, almost all substantive replies reported no financial action. Mahabubnagar, Khammam-I, Khammam-II, Warangal, Kamareddy and Mancherial informed the applicant that the information may be treated as Nil or that no such cases had been reported under their jurisdiction. A standalone “Nil” statement was also tracked for the regional data filed under the Gaisgawel node. Gajwel was the only PIU in the state to furnish a detailed statement of liquidated damages imposed under a concession agreement.
The replies from Kerala reflected different positions across PIUs. Kozhikode informed the applicant that the information may be treated as Nil. Cochin-I stated that no such information was available at NHAI PIU Cochin-I. Palakkad did not process the application because it stated that the prescribed RTI fee had not been received. Thiruvananthapuram sought copying charges before furnishing records. Cochin-II and Kannur, however, disclosed penalties imposed on contractors.
In Assam, Silchar informed the applicant that no such cases had been identified under its jurisdiction. Bongaigaon similarly stated that no such incidents had occurred under the PIU. PIU Guwahati similarly stated that “no such incident has happened under this PIU,” returning a blank slate for both actions and recoveries.
In Himachal Pradesh, Hamirpur replied that the information sought was Nil, while Mandi informed the applicant that the information under its jurisdiction was Nil.
In Chhattisgarh, Raipur stated that no such incidents relating to poor road quality, substandard construction or contractor penalties had occurred under its jurisdiction. PIU Abhanpur informed the applicant that no deficiencies relating to construction quality or technical specifications had been recorded under the jurisdiction of the PIU and that the information may therefore be treated as Nil. PIU Korba similarly returned a flat statement confirming that there were no such deficiencies or penalties reported within its local jurisdiction.
In Jammu and Kashmir, PIU Srinagar replied that the information sought was Nil under its jurisdiction. This absolute absence of punitive metrics was mirrored by PIU Jalgaon (Maharashtra), which filed a categorical Nil report across all active quality columns.
Across these replies, the Project Directors and Central Public Information Officers used different expressions, including “Nil”, “No such cases”, “No such incident”, “No deficiencies” and “Not Applicable”. In each instance, the replies indicated that the offices were not reporting financial action against contractors for the period covered by the RTI.
SEVERAL PIUS SOUGHT INSPECTION, CITED PROCEDURAL PROVISIONS OR TRANSFERRED APPLICATIONS
Besides replies furnishing contractor penalty records or stating that no such action had been taken, a third set of responses consisted of offices that did not provide the information in the format sought. These replies cited provisions of the RTI Act, fee-related issues, record management practices or administrative procedures.
One of the recurring grounds cited by some PIUs was that furnishing the information in the requested form would require compilation of records.
PIU Harda, in its reply, informed the applicant that providing the information in the manner sought would require compilation of data that would disproportionately divert the resources of the public authority. Referring to Sections 2(f) and 7(9) of the RTI Act, the Project Director requested the applicant either to specify the information sought or inspect the records at the PIU office after prior intimation.
A similar response had earlier been furnished by PIU Motihari and PIU Chhatarpur, which also invoked Section 7(9) of the RTI Act, stating that compiling the information would disproportionately divert the resources of the public authority and inviting the applicant to inspect the records locally.
Another group of PIUs stated that the information was not available in the form requested.
PIU Cochin-I informed the applicant that no such information was available with the office. The reply did not report whether any penalties had been imposed, but stated that the requested information was unavailable with the PIU.
PIU Coimbatore (Tamil Nadu) went further, issuing a multi-page statutory pushback noting that the targeted fine data was “not available on record” under Section 2(f) of the RTI Act, asserting that the law does not compel public officers to compile, deduce, or create fresh datasets to fulfil an inquiry.
In another reply, one Project Implementation Unit informed the applicant that the records sought existed but could not be supplied electronically because the PDF files exceeded the 1 MB upload limit of the online RTI portal. The Central Public Information Officer requested the applicant to visit the office during working hours after prior intimation, inspect the relevant records and obtain photocopies on payment of the prescribed charges.
A different approach was adopted by another PIU, which informed the applicant that the information sought was already available on the official NHAI website and directed the applicant to the public domain instead of furnishing project-specific records.
One office merely acknowledged the RTI application without furnishing any substantive reply. PIU Prayagraj, while communicating receipt of the application and providing details of the First Appellate Authority, did not respond to the three queries relating to contractor action, penalties or recoveries.
The replies also reflected differing positions on RTI application fees.
PIU Bareilly, PIU Kanpur, PIU Chhapra, PIU Palakkad, PIU Lucknow and PIU Ramban informed the applicant that the prescribed application fee of Rs 10 under Section 6(1) of the RTI Act had not been received. The offices stated that the information would be processed after receipt of the prescribed fee through a Demand Draft or Indian Postal Order, or upon production of proof of payment if the fee had already been deposited.
Unlike these replies, PIU Thiruvananthapuram did not question the RTI application itself but informed the applicant that the requested information could be supplied only after payment of Rs 18 per page towards photocopying charges. The office asked the applicant to remit the amount before copies of the records could be furnished.
Several Regional Offices did not themselves answer the RTI applications but transferred them to the concerned Project Implementation Units under Section 6(3) of the RTI Act. Regional Offices including Chennai, Bhopal and other NHAI regional offices transferred the applications to the respective PIUs having jurisdiction over the projects referred to in the RTI applications. Similarly, the online RTI portal records show that one application was transferred to PIU Badaun, where it was assigned a fresh registration number for independent disposal.
IDENTICAL QUESTIONS, DIFFERING RESPONSES
The RTI responses also showed that even where the applications were identical and sought the same three categories of information, the manner in which they were processed differed across offices.
Some PIUs enclosed detailed annexures identifying projects, contractors, concessionaires, penalty amounts, recoveries and arbitration status. Others furnished brief Nil replies. A third group relied on procedural provisions of the RTI Act, sought payment of statutory fees, invited inspection of records or transferred the applications to other public authorities.
The RTI exercise covered Project Implementation Units across multiple states, with every application seeking identical information for the last five financial years.
The stark systemic contradictions in how identical queries were processed ranging from casual, single-line “Nil” text dispatches to highly technical statutory rejections also expose a profoundly fragmented administrative apparatus lacking a uniform institutional protocol or standardized regulatory training for NHAI’s public information officers.
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NHAI
crackdown on erring contractors patchy: RTI image:x |
Responses received under the Right to Information (RTI) Act on applications filed by The Sunday Guardian from Project Implementation Units (PIUs) of the National Highways Authority of India (NHAI) reveal wide variation in the action taken against contractors for poor road quality, substandard construction and failure to meet prescribed technical specifications during the last five financial years.
The findings are based on identical RTI applications filed on 11 February 2026 with NHAI offices across the country under Section 6(1) of the RTI Act, 2005. The applications sought three categories of information: details of action taken against contractors for poor road quality in the last five years; substandard construction or failure to meet prescribed technical specifications; year-wise details of penalties, liquidated damages, fines or other financial recoveries imposed on such contractors; and year-wise details of the total amount recovered from contractors on account of poor road quality.
The replies, covering a substantial cross-section of the RTI applications filed with NHAI’s Project Implementation Units, show that while several offices furnished detailed contractorwise records of penalties and recoveries imposed on highway projects, many others stated that no such action had been taken within their jurisdiction during the period covered by the RTI.
A total of 53 unique NHAI offices were covered in this nationwide audit, revealing that only 15 offices actively levied financial penalties over the half-decade bracket, totalling an absolute nationwide cumulative penalty pool of Rs 3,096,912,197 (approximately Rs 309.69 crore).
The responses also show that identical RTI applications were dealt with differently by different PIUs. While some offices enclosed detailed annexures containing project-wise penalties, contractor names, financial recoveries and arbitration status, others replied that there were no such cases. Some offices asked the applicant to inspect records, some stated that the information was not available in the requested format, some sought payment of the prescribed RTI application fee, while others transferred the applications to different public authorities.
The remaining states across India’s 28 states and 8 Union Territories either have their local replies tied up in internal processing delays or their regional headquarters structurally deflected the queries through administrative routing.
The RTI applications were addressed individually to NHAI offices across the country, and every application contained the same three questions. The replies, however, varied substantially depending on the Project Implementation Unit concerned.
CONTRACTOR PENALTIES RUNNING INTO CRORES DISCLOSED BY SEVERAL PIUS
Among the replies received, some Project Implementation Units furnished detailed records of financial action taken against contractors, identifying highway projects, concessionaires, contractors, financial years, penalty amounts, recoveries and, in some cases, the status of arbitration proceedings.
The largest disclosure came from PIU Bhopal (Madhya Pradesh). The office disclosed that a penalty of Rs 119 crore was imposed in 2025 on M/s Centrodorstroy (India) Pvt. Ltd., and NKC Projects Pvt. Ltd. (JV) in connection with the balance work of four-laning of the Bhopal-Biaora section of NH-12 (Package-II). According to the reply, the matter is presently under arbitration or conciliation.
The office also disclosed that in 2024, a penalty of Rs 1.196 crore was imposed on M/s NKC-CDS (JV) for the balance work of four-laning of the Obedullaganj-Itarsi section of NH-69 (Package-I), adding that the amount had been recovered.
In an equally massive enforcement drive missing from initial institutional compilations, PIU Surat (Gujarat) emerged as a premier fiscal enforcement node. The Surat office systematically levied Rs 314,474,000 (approximately Rs 31.44 crore) in financial penalties for non-compliance with maintenance obligations. This included encashing a massive Rs 13.87 crore penalty from the bank guarantee of M/s Shankar Ramchandra Earthmovers Pvt. Ltd., for defaults spanning 2024-25. The unit further hit M/s Skylark Infra Engineering Pvt. Ltd., with compounding penalties of Rs 6.4 crore and Rs 80 lakh, initiated a risk-and-cost notice of Rs 4.31 crore against M/s Wagad Infra Projects Pvt. Ltd., and penalized M/s Shiwalay Infra Project Pvt. Ltd., a cumulative Rs 5.76 crore and Rs 35.74 lakh across successive evaluation terms.
PIU Muzaffarpur (Bihar) furnished details containing project-wise penalties relating to maintenance obligations. Moving past initial transitional reporting, the office disclosed heavy penalties of Rs 80.52 crore and Rs 3.85 crore relating to the Muzaffarpur-Darbhanga-Purnia section of NH-57 (Imposed on M/s SMS AABS India Tollways Pvt. Ltd., for breach of maintenance obligations), besides Rs 19.593 crore relating to the Muzaffarpur-Sonbarsa section of NH-77 (imposed on M/s North Bihar Highway Ltd.). The reply attributed these massive penalties to explicit breaches of maintenance obligations and unresolved work.
PIU Rudrapur (Uttarakhand) furnished one of the most detailed replies among the RTI responses received. The office disclosed penalties and recoveries across several highway projects. For the Sitarganj-Tanakpur section of NH-125 (Khatima Bypass Package-II), penalties amounting to Rs 7.61 crore were disclosed, with recoveries of Rs 1.23 crore. For the Rampur-Kathgodam section of NH-87 (Package-I), the office disclosed that Rs 8.60 crore had been imposed and fully recovered during FY 2024-25. For the Rudrapur-Kathgodam section of NH-87 during the operation and maintenance stage, penalties totalling Rs 27.27 crore were disclosed, with recoveries recorded across FY 2024-25 and FY 2025-26. The office also disclosed penalties of Rs 6.97 crore on the Rudrapur-Kathgodam Package-II project under Hybrid Annuity Mode, with recoveries of Rs 5.70 crore, besides a penalty of Rs 0.31 crore on the Kashipur-Sitarganj section of NH-74, which was reported to have been fully recovered. The mathematical summation of these Rudrapur infrastructure penalties stands at Rs 50.76 crore.
PIU Moradabad (Uttar Pradesh), enclosed contractor-wise details relating to two highway projects. For the Hapur Bypass-Moradabad section, the office disclosed penalties or damages amounting to Rs 0.14 crore, Rs 0.85 crore, Rs 0.54 crore and Rs 0.76 crore. For the Moradabad-Bareilly section of NH-24 under the DBFOT Phase-III project, the office disclosed penalties of Rs 4.66 crore and Rs 0.46 crore.
PIU Vijayawada (Andhra Pradesh) enclosed an active project matrix identifying highway projects where financial penalties and recoveries had been imposed on contractors, clarifying earlier regional ambiguities. The attached records from the Project Implementation Unit Amaravati file disclosed penalties and recoveries against projects executed by Varaha Infra Ltd.-Jinjaxi JV, Lakshmi Infrastructure & Developers India Pvt. Ltd., Shiva Build Tech Pvt. Ltd., Abhipsa Constructions and Dilip Buildcon Ltd., including a recovery of Rs 3.52 crore relating to the Vijayawada-Machilipatnam EPC project.
PIU Purnea (Bihar) informed the applicant that Non-Conformance Reports (NCR) had been issued against contractors for poor road quality, substandard construction, or failure to meet technical specifications. The unit disclosed that rectification had been carried out by contractors and penalties totaling Rs 2,35,30,391 had been recorded in respect of four highway projects. The reply disclosed project-wise maintenance deficiency penalties for the Narenpur-Purnea section (Rs 91,667 in FY 2025-26), Forbesganj-Jogbani section (Rs 868,664 in FY 2023-24, Rs 2,542,998 in FY 2024-25, and Rs 4,655,600 in FY 2025-26), Bahadurganj-Araria section (Rs 666,919 in FY 2025-26), and Purnea-Dalkhola section (Rs 8,449,125 in FY 2023-24, Rs 2,456,688 in FY 2024-25, and Rs 3,798,730 in FY 2025-26) under liquidated damages for deficiency in maintenance services.
PIU Gajwel (Telangana) enclosed Annexure-A relating to the four-laning of NH-161 from Mangalore to Hyderabad. The office disclosed that liquidated damages of Rs18,04,203 had been imposed under Clause 17.8 of the Concession Agreement after deficiencies including rutting, depression, non-functional Advanced Traffic Management System (ATMS) components and delays in rectification were recorded. According to the reply, rectification work was subsequently completed, while the concessionaire challenged the damages before the Delhi High Court and the matter is under arbitration.
PIU Kannur (Kerala) disclosed that NHAI imposed a penalty of Rs 30 lakh on M/s MEIL Chengala Roadways Pvt. Ltd., after a collapse at Chainage 72+927 caused by failure of staging material during construction.
PIU Cochin-II (Kerala) disclosed that a penalty of Rs 15.35 lakh had been imposed following the collapse of four girders on the Thuravoor-Paravoor stretch of the Alappuzha viaduct project.
PIU Malda (West Bengal) similarly reported direct financial recoveries arising from structural and road surface deterioration. Following a definitive quality audit by an independent engineer that flagged severe cracking, rutting, potholes, and disintegrating pavement edges between km 191.700 and km 212.500 of the Berhampore Bypass stretch, the office penalized the concessionaire Rs 34.68 lakh for non-maintenance.
PIU Bathinda (Punjab) documented active financial enforcement over consecutive financial terms, recovering Rs 11.97 lakh in damages during FY 2023-24, Rs 5 lakh in FY 2024-25, and consecutive recoveries of Rs 4.21 lakh and Rs 5 lakh during the FY 2025-26 cycle on northern stretches.
PIU Shillong (Meghalaya) disclosed that a contractor had been penalised Rs 20,000 after defects were noticed in an overlay work and rectification was carried out.
PIU Madurai (Tamil Nadu) also confirmed an active penalty of Rs 300,000 levied against its contractor following a major engineering failure on the Chettikulam section of the Madurai-Natham road, noting that three massive engineering girders collapsed due to a catastrophic hydraulic jack failure.
The replies from these Project Implementation Units identified specific highway projects, contractors or concessionaires, financial years, penalty amounts and, in several cases, the status of recoveries or arbitration proceedings.
MAJORITY OF PIUS REPORTED NO FINANCIAL ACTION AGAINST CONTRACTORS
While a number of Project Implementation Units furnished detailed records of penalties and recoveries, the majority of substantive replies received by the applicant stated that no financial action had been taken against contractors for poor road quality, substandard construction or failure to meet prescribed technical specifications during the period covered by the RTI.
The wording varied across offices, with some replies stating that the information may be treated as “Nil”, others reporting that no such cases or incidents had occurred under their jurisdiction, and a few stating that no deficiencies had been found in newly constructed roads. The responses, however, conveyed substantially the same position.
In Andhra Pradesh, most PIUs informed the applicant that there were no reportable instances of contractor action. PIUs at Anantapur, Chittoor, Nellore, Ongole, Tirupati, Visakhapatnam and Vizianagaram furnished Nil replies. A separate disclosure from PIU Rajahmundry similarly confirmed a zero-incident return for both quality breaches and penalties within its local operational jurisdiction. The Vijayawada area project data was the notable exception, tracking contractor penalties across multiple projects via the regional files.
In Bihar, several PIUs stated that no financial action had been taken against contractors. Begusarai informed the applicant that no deficiencies had been found in newly constructed roads and therefore no penalties or recoveries were reported. Bhagalpur replied that the information sought was Nil. Patna, Madhubani and several other PIUs also reported Nil responses.
In Uttar Pradesh, the majority of PIUs reported that no such action had been taken. Varanasi stated that no case of poor road quality or substandard construction had been recorded under its jurisdiction. Gorakhpur informed the applicant that the information relating to all three queries was Nil. Azamgarh replied Nil for action taken and penalties, while describing the total recoveries as “Not Applicable”. Ayodhya stated that the information for all three queries was Nil. Bahraich informed the applicant that the information with respect to PIU Bahraich may be treated as Nil. Raebareli also reported Nil and marked the total recoveries as “Not Applicable”. Palampur similarly replied that the requested information may be treated as Nil. Moradabad, however, furnished contractor-wise penalty details across two highway projects.
In Madhya Pradesh, Ratlam informed the applicant that no deficiencies had been found in newly constructed roads within the last three years and therefore no penalties or recoveries had been reported. Ujjain replied that the total amount of penalties, liquidated damages, fines or recoveries imposed or collected during the period covered by the RTI was Nil. Indore informed the applicant that no records matching the request existed under its jurisdiction. Gwalior reported that no such cases had been recorded, while the same communication stated that the information may be treated as Nil with respect to Jabalpur. In contrast, Bhopal disclosed contractor penalties exceeding Rs 120 crore, while Harda did not furnish the requested information in the format sought.
In Telangana, almost all substantive replies reported no financial action. Mahabubnagar, Khammam-I, Khammam-II, Warangal, Kamareddy and Mancherial informed the applicant that the information may be treated as Nil or that no such cases had been reported under their jurisdiction. A standalone “Nil” statement was also tracked for the regional data filed under the Gaisgawel node. Gajwel was the only PIU in the state to furnish a detailed statement of liquidated damages imposed under a concession agreement.
The replies from Kerala reflected different positions across PIUs. Kozhikode informed the applicant that the information may be treated as Nil. Cochin-I stated that no such information was available at NHAI PIU Cochin-I. Palakkad did not process the application because it stated that the prescribed RTI fee had not been received. Thiruvananthapuram sought copying charges before furnishing records. Cochin-II and Kannur, however, disclosed penalties imposed on contractors.
In Assam, Silchar informed the applicant that no such cases had been identified under its jurisdiction. Bongaigaon similarly stated that no such incidents had occurred under the PIU. PIU Guwahati similarly stated that “no such incident has happened under this PIU,” returning a blank slate for both actions and recoveries.
In Himachal Pradesh, Hamirpur replied that the information sought was Nil, while Mandi informed the applicant that the information under its jurisdiction was Nil.
In Chhattisgarh, Raipur stated that no such incidents relating to poor road quality, substandard construction or contractor penalties had occurred under its jurisdiction. PIU Abhanpur informed the applicant that no deficiencies relating to construction quality or technical specifications had been recorded under the jurisdiction of the PIU and that the information may therefore be treated as Nil. PIU Korba similarly returned a flat statement confirming that there were no such deficiencies or penalties reported within its local jurisdiction.
In Jammu and Kashmir, PIU Srinagar replied that the information sought was Nil under its jurisdiction. This absolute absence of punitive metrics was mirrored by PIU Jalgaon (Maharashtra), which filed a categorical Nil report across all active quality columns.
Across these replies, the Project Directors and Central Public Information Officers used different expressions, including “Nil”, “No such cases”, “No such incident”, “No deficiencies” and “Not Applicable”. In each instance, the replies indicated that the offices were not reporting financial action against contractors for the period covered by the RTI.
SEVERAL PIUS SOUGHT INSPECTION, CITED PROCEDURAL PROVISIONS OR TRANSFERRED APPLICATIONS
Besides replies furnishing contractor penalty records or stating that no such action had been taken, a third set of responses consisted of offices that did not provide the information in the format sought. These replies cited provisions of the RTI Act, fee-related issues, record management practices or administrative procedures.
One of the recurring grounds cited by some PIUs was that furnishing the information in the requested form would require compilation of records.
PIU Harda, in its reply, informed the applicant that providing the information in the manner sought would require compilation of data that would disproportionately divert the resources of the public authority. Referring to Sections 2(f) and 7(9) of the RTI Act, the Project Director requested the applicant either to specify the information sought or inspect the records at the PIU office after prior intimation.
A similar response had earlier been furnished by PIU Motihari and PIU Chhatarpur, which also invoked Section 7(9) of the RTI Act, stating that compiling the information would disproportionately divert the resources of the public authority and inviting the applicant to inspect the records locally.
Another group of PIUs stated that the information was not available in the form requested.
PIU Cochin-I informed the applicant that no such information was available with the office. The reply did not report whether any penalties had been imposed, but stated that the requested information was unavailable with the PIU.
PIU Coimbatore (Tamil Nadu) went further, issuing a multi-page statutory pushback noting that the targeted fine data was “not available on record” under Section 2(f) of the RTI Act, asserting that the law does not compel public officers to compile, deduce, or create fresh datasets to fulfil an inquiry.
In another reply, one Project Implementation Unit informed the applicant that the records sought existed but could not be supplied electronically because the PDF files exceeded the 1 MB upload limit of the online RTI portal. The Central Public Information Officer requested the applicant to visit the office during working hours after prior intimation, inspect the relevant records and obtain photocopies on payment of the prescribed charges.
A different approach was adopted by another PIU, which informed the applicant that the information sought was already available on the official NHAI website and directed the applicant to the public domain instead of furnishing project-specific records.
One office merely acknowledged the RTI application without furnishing any substantive reply. PIU Prayagraj, while communicating receipt of the application and providing details of the First Appellate Authority, did not respond to the three queries relating to contractor action, penalties or recoveries.
The replies also reflected differing positions on RTI application fees.
PIU Bareilly, PIU Kanpur, PIU Chhapra, PIU Palakkad, PIU Lucknow and PIU Ramban informed the applicant that the prescribed application fee of Rs 10 under Section 6(1) of the RTI Act had not been received. The offices stated that the information would be processed after receipt of the prescribed fee through a Demand Draft or Indian Postal Order, or upon production of proof of payment if the fee had already been deposited.
Unlike these replies, PIU Thiruvananthapuram did not question the RTI application itself but informed the applicant that the requested information could be supplied only after payment of Rs 18 per page towards photocopying charges. The office asked the applicant to remit the amount before copies of the records could be furnished.
Several Regional Offices did not themselves answer the RTI applications but transferred them to the concerned Project Implementation Units under Section 6(3) of the RTI Act. Regional Offices including Chennai, Bhopal and other NHAI regional offices transferred the applications to the respective PIUs having jurisdiction over the projects referred to in the RTI applications. Similarly, the online RTI portal records show that one application was transferred to PIU Badaun, where it was assigned a fresh registration number for independent disposal.
IDENTICAL QUESTIONS, DIFFERING RESPONSES
The RTI responses also showed that even where the applications were identical and sought the same three categories of information, the manner in which they were processed differed across offices.
Some PIUs enclosed detailed annexures identifying projects, contractors, concessionaires, penalty amounts, recoveries and arbitration status. Others furnished brief Nil replies. A third group relied on procedural provisions of the RTI Act, sought payment of statutory fees, invited inspection of records or transferred the applications to other public authorities.
The RTI exercise covered Project Implementation Units across multiple states, with every application seeking identical information for the last five financial years.
The stark systemic contradictions in how identical queries were processed ranging from casual, single-line “Nil” text dispatches to highly technical statutory rejections also expose a profoundly fragmented administrative apparatus lacking a uniform institutional protocol or standardized regulatory training for NHAI’s public information officers.






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