Times of India: Jind:
Saturday, 18 July 2020.
Over
6.30 lakh complaints were received on the CM Window in the last five years in
Haryana, out of which nearly 30% were against the police department, suggests a
reply in response to an application filed under the Right to Information (RTI)
Act.
RTI
activist Mehar Chand Ravish, a resident of Janakpuri Colony in Kaithal, said
since the launch of CM Window on December 25, 2014 till March 2020, a total of
6,30,656 complaints were received against various departments.
Of the
total complaints, 1,86,210 were received against the police department, which
is 29.52% of all the complaints, followed by 81,515 against the development and
panchayats department.
As per
the data procured, 3,387 complaints were received in 2014 and after that, one lakh
or more complaints were registered in subsequent years. In 2015, the number of
complaints was 1.11 lakh, followed by 97,484 in 2016. In 2017, it was 1.33
lakh, which escalated to 1.34 lakh in 2018 highest in the last five years. The
count of complaints dropped to 1.24 lakh in 2019, while it stood at 26,015 in
2020 till March 31.
As per
the data, all complaints were resolved in 2014 within a week receiving the
same, but thereafter, as the numbers increased, the resolution process slowed
down.
Ravish
said, “I had approached the CM Window this year against the municipal committee
over some issue, but my complaint was disposed of without my consent and
officials didn’t resolve my problem. Thereafter, I sought information about all
the complaints against all departments of the state’s, wherein the officials
had claimed to have resolved the grievances. It is an eyewash. Many complaints
have been shown as resolved without the consent of the complainant. Initially,
every department took the CM Window seriously, but now they don’t.”
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