State Times: Jammu: Sunday, April
17, 2016.
Bharat
Sanchar Nigam Limited (BSNL) in an RTI reply has admitted that it has received
over 5,000 complaints from mobile subscribers across the state of Jammu and
Kashmir.
In an RTI
reply to the information seeker RTI activist Raman Sharma the DGM(CM) cum Public
Information Officer of the BSNL informed that during 11 months’ period from
April-2015 to Feb-2016, the total number of complaints received by the company
is 5,780, during this period, 563 complaints of call drops and 5,217 regarding
poor network connectivity were received.
In the
communication letter sent by the BSNL to Sharma vide their Letter No.
1-288/DE/Plg//RTI Cases/2010-11/24 dated 29th March 2016, the PIO has also
informed that as on date there are total 12,58,507 registered mobile subscribers
with the company in Jammu and Kashmir including 9,73,684 pre-paid connections
and 2,84,823 mobile subscribers.
The RTI reply
also stated that during the financial year 2014-15, at least 526 mobile
subscribers moved to other companies using mobile-portability facility and
during the financial year 2015-16 the number of mobile subscribers who shunned
BSNL gone more than double and during the last financial year, 1,123 mobile
subscribers preferred other companies using mobile portability service.
The year-wise
information provided by the BSNL also reveals slow pace of growth of the
company in Jammu and Kashmir, in long time of even 5 years BSNL added less than
3 lakh new mobile subscribers in all 22 districts of the State.
Shockingly,
the data reveals that in the Financial Year 2014-15, the company lost at least
10,000 mobile subscribers, in the year 2013-14 BSNL had 9,26,045 pre-paid and
2,48,208 post mobile subscribers (total 11,74,253) that witnessed a steep
downfall and in the year 2014-15, the company had only 8,87,713 Pre-paid and
2,75,829 post paid subscribers a loss of total 10,711 subscribers.
Interestingly,
during last 2 years 7,757 mobile subscribers shifted to BSNL network using
mobile portability, 1,873 in financial year 2014-15 and 5,884 in 2015-16.
Raman Sharma,
the information seeker informed that BSNL has denied him information regarding
total amount of money it earned by selling Vanity/VIP numbers and also
information regarding the detail about vanity numbers given free of cost by the
company and for it he would be submitting proper appeal before higher
authorities of the company.
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