The Times of India:Himanshi Dhawan:Wednesday,January 18, 2012.
New Delhi: I&B ministry is one of the first Central ministries to adopt the citizens' charter assuring that action on grievances or applications will be taken within two months and a final resolution within four months.
The ministry uploaded the link to lodge grievances on Tuesday. It has assured an interim reply or acknowledgement within three days and a final response to the grievance within two months.
According to the service-standard timelines, the ministry has assured forwarding of completed applications to other ministries for necessary approvals within two months. These include issuing of licence for DTH, multi-system operators, teleport by TV channels, uplinking and downlinking permission for TV channels.
Procedural formalities for setting up of community radio stations will also be initiated within the same time frame. Permission for foreign magazines and newspapers will be forwarded for action within two months, while the process may take about three months to complete.
The ministry has also undertaken to provide permission for film shoots and script approvals within three weeks. Sources said that the ministry has analyzed data related to the grievances and information demanded under RTI and plans to put up such information in the public domain. This is targeted at reducing the number of applications and ensuring that information related to the working of the ministry is regularly updated.
There has been a renewed focus on ensuring services for citizens after Parliament passed the Citizens' Right to Grievance Redress law in the Winter session.
The ministry uploaded the link to lodge grievances on Tuesday. It has assured an interim reply or acknowledgement within three days and a final response to the grievance within two months.
According to the service-standard timelines, the ministry has assured forwarding of completed applications to other ministries for necessary approvals within two months. These include issuing of licence for DTH, multi-system operators, teleport by TV channels, uplinking and downlinking permission for TV channels.
Procedural formalities for setting up of community radio stations will also be initiated within the same time frame. Permission for foreign magazines and newspapers will be forwarded for action within two months, while the process may take about three months to complete.
The ministry has also undertaken to provide permission for film shoots and script approvals within three weeks. Sources said that the ministry has analyzed data related to the grievances and information demanded under RTI and plans to put up such information in the public domain. This is targeted at reducing the number of applications and ensuring that information related to the working of the ministry is regularly updated.
There has been a renewed focus on ensuring services for citizens after Parliament passed the Citizens' Right to Grievance Redress law in the Winter session.
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