Snehal Sonawane Sawant, TNN 19 October 2009, 05:16am IST
PUNE: The civic administration system is in for a major rehaul. Now, citizens who lament that the files in PMC offices take ages to move and that their complaints are rarely addressed, may soon have a different story to tell. Taking the cue from the corporate way of assessing employee performance, the Pune Municipal Corporation will now have a system wherein the work flow of every employee will tracked. Not only is the move aimed at increasing the efficiency of officials, but also at building the image of the PMC.
Speaking to TOI, additional commissioner M S Devnikar said that work on bringing about "administrative reform" began around two months ago. "Multi-pronged measures are being taken to bring about changes at all levels. It is called the Rajiv Gandhi Prashasan Gatimanta Abhiyan'. We decided to go ahead with this project when we felt that officials were involved in multifarious duties, but it was difficult to track the progress of all their responsibilities. Additional work is allocated to them and their attention is diverted from their regular duties. Hence, the idea to have a regular monitoring system (RMS) was proposed. The software will be ready for use in a few weeks," Devnikar said.
Citing an example, Devnikar said that every department receives complaints from citizens or Right to Information (RTI) applications. "Data for each department in terms of how many complaints have been received and when will be compiled. When the complaints are redressed, it will be reflected in the system. This way, the official or his senior will be able to monitor the progress being made in disposing of complaints and which officer has been most efficient in doing so," Devnikar said.
He added that there will be a complete check and control of all issues dealt with at the PMC.
Deputy commissioner K C Karkar, who has been given charge of the project, states that as many as 900 subjects are being included in the system to include the purview of all departments of the PMC.
"The system will be simple to use and access. Performance can be reviewed monthly or weekly, as need be. The subject for each department will take into account all kinds of work the department is involved in and is expected to do. The municipal commissioner will also be able to see at one glance what progress has been made in a particular file. He will know which department has been most efficient and where a push is needed. Moreover, nobody will be able to point a finger at another department. The system will clearly show where a file is stuck and how many days it has been lying there," Karkar said.
Devnikar explained that efforts are being made to improve the working of citizen facilitation centres (CFC). "CFCs are currently dealing with accepting tax bills or providing birth or death certificates. There have been some complaints about their functioning. We held a couple of meetings regarding this and have given the vendor till November 1 to bring about improvements. After that, citizens will be able to register their complaints at these kiosks," Devnikar said.
PUNE: The civic administration system is in for a major rehaul. Now, citizens who lament that the files in PMC offices take ages to move and that their complaints are rarely addressed, may soon have a different story to tell. Taking the cue from the corporate way of assessing employee performance, the Pune Municipal Corporation will now have a system wherein the work flow of every employee will tracked. Not only is the move aimed at increasing the efficiency of officials, but also at building the image of the PMC.
Speaking to TOI, additional commissioner M S Devnikar said that work on bringing about "administrative reform" began around two months ago. "Multi-pronged measures are being taken to bring about changes at all levels. It is called the Rajiv Gandhi Prashasan Gatimanta Abhiyan'. We decided to go ahead with this project when we felt that officials were involved in multifarious duties, but it was difficult to track the progress of all their responsibilities. Additional work is allocated to them and their attention is diverted from their regular duties. Hence, the idea to have a regular monitoring system (RMS) was proposed. The software will be ready for use in a few weeks," Devnikar said.
Citing an example, Devnikar said that every department receives complaints from citizens or Right to Information (RTI) applications. "Data for each department in terms of how many complaints have been received and when will be compiled. When the complaints are redressed, it will be reflected in the system. This way, the official or his senior will be able to monitor the progress being made in disposing of complaints and which officer has been most efficient in doing so," Devnikar said.
He added that there will be a complete check and control of all issues dealt with at the PMC.
Deputy commissioner K C Karkar, who has been given charge of the project, states that as many as 900 subjects are being included in the system to include the purview of all departments of the PMC.
"The system will be simple to use and access. Performance can be reviewed monthly or weekly, as need be. The subject for each department will take into account all kinds of work the department is involved in and is expected to do. The municipal commissioner will also be able to see at one glance what progress has been made in a particular file. He will know which department has been most efficient and where a push is needed. Moreover, nobody will be able to point a finger at another department. The system will clearly show where a file is stuck and how many days it has been lying there," Karkar said.
Devnikar explained that efforts are being made to improve the working of citizen facilitation centres (CFC). "CFCs are currently dealing with accepting tax bills or providing birth or death certificates. There have been some complaints about their functioning. We held a couple of meetings regarding this and have given the vendor till November 1 to bring about improvements. After that, citizens will be able to register their complaints at these kiosks," Devnikar said.
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