Hindustan
Times: New Delhi: Monday, 25 May 2015.
Prime
Minister Narendra Modi has rejected a proposal to set up statutory public
grievance commissions at the Centre and states to hear appeals from people
whose complaints to the government had remained unheard, or unresolved.
Instead, the
prime minister’s office (PMO) wants the responsibility to be passed on to
information commissions set up under the RTI act or a new ombudsman created by
an executive order rather than a law.
RTI activists
oppose the move to burden the information commissions with hearing public
grievances too.
“This will
lead to a collapse of the information commissions already crumbling under the
weight of RTI appeals,” said Shekhar Singh, an academic who lectures civil
servants, besides promoting transparency and accountability.
The first
draft of the public grievances bill was drawn up in 2011 as part of the
previous UPA government’s package to strengthen the legal framework to fight
corruption.
The Modi
government followed up on the UPA initiative, made some changes and came up
with its own version: Right to Services and Grievances Redressal Bill 2014.
It is not
clear if it has retained the penalties for bureaucrats who don’t deliver on
their mandate. But it has proposed to give every resident and not just citizen the
right to complain if public authorities do not deliver services within promised
deadlines.
It had also
proposed to set up commissions at the central and state levels to hear appeals.
Modi,
however, had his reservations. The PM’s views were conveyed to the department
of administrative reforms and public grievances (DARPG) when it sought
permission to circulate the Right to Services and Grievances Redressal Bill
2014 to ascertain views of other ministries.
“The proposed
bill envisages establishment of central Public Grievances Redressal Commission
and State Public Grievances Redressal Commission similar to that in case of the
Right to Information Act. This implies another hierarchy of organisational
structure in addition to several others. This aspect needs to be revisited,”
the PMO said in a note to DARPG, quoting the PM’s “observations”.
Later, the
PMO asked the administrative reforms department to explore the possibility of
getting the central and state information commissions to double up as grievance
redressal panels by dedicating one or two commissioners to hear grievances.
Or, the
department could explore the possibility of setting up a watchdog by an
executive direction on the lines of the banking ombudsman “which shall not have
the trappings of a final appellate authority for grievance redress for a group
of ministries”.
“Both
propositions are flawed,” said activist Anjali Bhardwaj. “Given the sheer
number of grievances that will reach the commission, 1, 2 or even 10
commissioners wouldn’t be sufficient ... Also, it is important that the final
appellate authority should have statutory powers and be set up across the
country, not just Delhi or the state capitals”.