Tuesday, August 23, 2016

Most complaints to CMO relate to home department: RTI reply

DNA: New Delhi: Tuesday, August 23, 2016.
Most letters and complaints to the Chief Minister's Office (CMO) pertain to the home department, according to past 20 months' information provided by the CMO under the RTI Act.
The info was given on an application made by RTI activist Anil Galgali. In his application, Galgali had sought details of the letters that the CMO had received. He had also sought information on whether the complaints or letters were resolved or given response.
As per the data, from November 2014 to June 2016, around 2,44,112 letters were received by the CMO. Of these, most pertain to the home department, followed by revenue, urban development, general administration and rural development departments. The number of letters and complaints relating to the home department stood at 71,475, revenue at 24,293, urban development at 15,388, general admin at 9,461 and rural development at 9,368.
Letters and complaints relating to the above-mentioned five departments summed up to 1,29,985, nearly 54 per cent of the total number of letters relating to 31 departments received by the CMO during the 20-month period.
"The CMO naturally receives letters against those offices that are not able to mitigate grievances of citizens. It means that they do not work and hence citizens keep writing to the CM. Since the government has the Right to Services (RTS) Act for delivery of services and grievance redressal, the number of letters should not be so high. It means, in a way, people are not getting what they want through RTS. The CM should ensure that RTS is implemented properly," said Galgali.
There was no response to several messages that dna sent to chief minister Devendra Fadnavis.