DNA: New Delhi: Tuesday, August 23, 2016.
Most letters
and complaints to the Chief Minister's Office (CMO) pertain to the home
department, according to past 20 months' information provided by the CMO under
the RTI Act.
The info was
given on an application made by RTI activist Anil Galgali. In his application,
Galgali had sought details of the letters that the CMO had received. He had
also sought information on whether the complaints or letters were resolved or
given response.
As per the
data, from November 2014 to June 2016, around 2,44,112 letters were received by
the CMO. Of these, most pertain to the home department, followed by revenue,
urban development, general administration and rural development departments.
The number of letters and complaints relating to the home department stood at
71,475, revenue at 24,293, urban development at 15,388, general admin at 9,461
and rural development at 9,368.
Letters and
complaints relating to the above-mentioned five departments summed up to
1,29,985, nearly 54 per cent of the total number of letters relating to 31
departments received by the CMO during the 20-month period.
"The CMO
naturally receives letters against those offices that are not able to mitigate
grievances of citizens. It means that they do not work and hence citizens keep
writing to the CM. Since the government has the Right to Services (RTS) Act for
delivery of services and grievance redressal, the number of letters should not
be so high. It means, in a way, people are not getting what they want through
RTS. The CM should ensure that RTS is implemented properly," said Galgali.
There was no
response to several messages that dna sent to chief minister Devendra Fadnavis.